FAQ

Renting a Unit

1. Does U-Store require a deposit?
No Deposit. However, we do require an account setup fee for most of our facilities. Typically this is a low, one-time fee of about $10.00. Please contact the facility you would like to store at for further information.
2. Do I need to make an appointment to rent a unit at U-Store?
Appointments are helpful, but not necessary. We ask that you arrive no later than 1 hour before office closing to allow enough time to find the right space for your particular needs and fill out the storage agreement.
3. Does U-Store take reservations?
You can reserve units for move-in up to 1 week ahead of time. To make a reservation, simply visit the facility’s webpage and click on the “Online Reservation” link for the desired size you’re interested in.
4. What are my payment options?
Rent is due on the 1st of every month. You may pay at your facility with a check, cashiers check, money order, or debit/credit card, we do not take cash. You may also pay online or we have autopay options available. Contact the facility for sign-up information or printable sign-up forms available here.

Storage Options

1. I’m not sure what size I need. Can you recommend a size?
Head to our Storage Size Calculator and fill it out, then you’ll get a recommended unit size.
2. What if I need more/less space? May I transfer to a different size?
Yes, you may transfer units if you find your storage needs have changed. We charge a $10 transfer fee and all of your rent transfers over. We pro-rate you out of your current size unit and pro-rate you in to the new size.
3. Does U-Store have vehicle storage?
We have covered and uncovered vehicle storage available at select facilities. Please contact your nearest facility to see if they can accommodate your needs.

Security

1. Do you have security at your complexes?
We have various types of security at different locations, which can include on-site managers, video/monitoring equipment, electronic gated entries, fenced and lighted grounds, sprinkler systems, and burglar alarm systems.
2. Does U-Store require insurance for my belongings?
We have recently changed our policy to require insurance plans through Storsmart, to keep both our facility and your belongings safe and secure! Insurance plans start at $9.00 a month and go up from there, depending on the amount of coverage you require. Your homeowner insurance may also cover this cost, but you must bring in written proof of storage option coverage.

Online Payment Questions

1. What if I don’t know or have forgotten my username or password?
You will need to contact the U-Store facility where you rented your storage unit and ask your representative for your login information.
2. Does it matter what type of device I am using to make online payments?
It should not matter; however, if you experience issues, try using a different browser or device.
3. What if I get an error while trying to pay online?
We do not accept American Express; using it will cause an error. Also, if the card is declined, you will receive an error. If that is not the case, try clearing your browser information, including history, cache, and cookies, and then try your payment again.
4. I have tried everything and I am still getting an error.
Please contact your facility to make a payment.
5. Will I still be charged late fees if I am receiving errors trying to make an online payment?
Yes, rent is due on the 1st of the month. Online payment is just one of many ways you can pay your rent. Please call, stop by, or make other arrangements if you can’t make a payment online.